Disability & Mental Health Care Pty Ltd · ABN 19 658 578 575 · registered NDIS provider 4-LO5XNY0
Policies and procedures
The documents Disability and Mental Health Care Pty Ltd works to, published as pages: read any of them here, fill in a form on screen, or print or save one as a PDF from its own page.
The documents anyone can read before they sign anything: how we handle your information, how you complain, what happens when something goes wrong.
- The Service Agreement — the terms between DMHC and you, the same for everyone, accepted by click on your documents page.
- Prices and cancellations — every rate, and the short-notice cancellation rule.
- Safety and verification — what every worker is checked for before their first shift.
- What we do and do not provide — DMHC does not deliver high-intensity daily personal activities; an enquiry that needs them is referred on.
Start here
- Privacy and Information Management Policy
- Participant Rights and Responsibilities Policy
- Feedback and Complaints Policy
- Feedback and Complaints Form (fill in on screen)
- Incident Management Policy
- Violence, Abuse, Neglect, Exploitation and Discrimination Policy
- Transport and Vehicle Safety Procedure
- Privacy Consent Form (done in The Care Web; this is the template)
- Privacy Consent Form (Easy Read) (fill in on screen)
- Advocate or Support Person Request Form (done in The Care Web; this is the template)
Policies
- Assessment and Provision of Supports Policy
- Behaviour Support and Restrictive Practices Policy
- Conflict of Interest Policy
- Digital Platform Service Policy and Procedure
- Emergency and Disaster Management Policy
- Management of Medication Policy
- Mealtime Management Policy
- Participant Money and Property Policy
- Supported Independent Living (SIL) Policy
- Worker Screening Policy and Procedure
Procedures
- Data Breach Response Procedure
- Living Alone Safeguards Procedure (s73G Condition)
- Supported Decision-Making Procedure
- Tenancy and Support Separation Statement
Forms and templates
- Feedback and Complaints Summary (fill in on screen)
- Participant Information Booklet (fill in on screen)
- Participant Information Booklet (Easy Read) (fill in on screen)
- SIL Service Agreement (fill in on screen)
- Schedule of Supports (done in The Care Web; this is the template)
- Supported Independent Living: Information Pack (fill in on screen)
Your file: what we ask you for, only where your support needs it. A clinical plan is due within four weeks of supports starting, and an expired one is accepted for three months while your clinician renews it.
Sign in to see your documents.
The worker file, the handbook, the incident forms, and the registers the office keeps.
Sign in as a worker or the office to see these.
The Policy Register: every document with its version, approval and review dates.
Disability & Mental Health Care Pty Ltd · ABN 19 658 578 575 · NDIS provider 4-LO5XNY0 · 0488 114 368 · hello@thecareweb.com.au
Policies and procedures, published on The Care Web.